Return & Refund

We want you to be completely satisfied with your purchase from Steamio. This policy details how we handle returns and refunds.

 

1. Return Window

 

We accept returns of unused and undamaged items within 30 days of the original purchase date.

 

2. Eligibility for Return

 

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.

  • In the original packaging with all tags and labels still attached.

  • Accompanied by a receipt or proof of purchase.

Non-Returnable Items:

  • Gift cards.

  • Sale or clearance items (marked as final sale).

  • Perishable goods (if applicable to your store).

 

3. How to Initiate a Return

 

To start a return, please contact us at [Your Customer Service Email] with your Order Number and the reason for the return. We will provide you with a Return Merchandise Authorization (RMA) number and return instructions.

 

4. Shipping Costs for Returns

 

  • If the return is due to our error (e.g., you received a damaged or incorrect item), Steamio will provide a pre-paid return shipping label.

  • For all other returns (e.g., change of mind, sizing issue), the customer is responsible for return shipping costs.

 

5. Refunds

 

Once your return is received and inspected, we will send you an email notification of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

  • Original shipping charges are non-refundable.

 

6. Exchanges

 

If you need to exchange an item for a different size or color, please follow the return process for the original item and place a new order for the desired item.